ServiceNow accelerates agentic AI roadmap with acquisition of AI native conversation data analysis platform Cuein

SANTA CLARA, Calif. - ServiceNow (NYSE: NYSE:NOW), a prominent player in the software industry with a market capitalization of $218 billion and impressive gross profit margins of 79%, announced its intent to acquire Cuein,

ServiceNow hopes to use Cuein’s technology for providing data analysis and insights from AI-native conversations to reinforce its agentic AI roadmap.

ServiceNow has agreed to acquire Cuein, a company specializing in AI-powered conversation data analysis. This acquisition aims to enhance ServiceNow's AI agents, enabling them to analyze customer interactions across various channels and improve decision-making.