The Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your employees create the best first impression. The Creating a Culture ...

Every customer service training session (or keynote speech or workshop or breakout session on the topic) needs to include both the why and the how: conceptual/inspirational/cultural themes on the ...

U.S. Army Garrison (USAG) Ansbach housing employees have attended two of four training modules designed to increase their professional customer service abilities.

The first customer service course focuses on understanding the key factors inherent in maintaining customer satisfaction and mastering specific skills to be effective while emphasizing mutually ...

Contractors 2000 recently held a new workshop for Customer Service Representatives (CSRs) of electrical, HVAC, and plumbing contractors.

The workshop is based on a self-study CSR training program developed by the organization in 2001. The program covers essentials in a residential service contractor business, including the “Do’s” and ...

Quick customer service course For the benefit of traders, here is a quick customer service course. When you deal with a customer, smile, establish eye contact, use the customer's name, give the ...