Despite hefty investment into AI, Microsoft is struggling to make headway against ChatGPT and a host of other AI assistants.

Earlier a paper by Microsoft and Carnegie Mellon University showed that while AI “ can improve efficiency, it may also reduce critical engagement, particularly in routine or lower-stakes tasks in ...

Tyson Jominy routinely summons Microsoft Corp.’s AI assistant by tapping the Copilot key on his computer. Not because he ...